Poor service by Superfund

Today marks 2 months since I was relieved of my duties. My Provident fund is with Old mutual Superfund. I received a link to process my claim on the 8th of October 24 and I did the claim successfully. I tried to track my claim on the WhatsApp line which seems to serve no purpose as it didn't work. I sent an email on Monday asking if progress could be shared with me as I am now heading for the third month and still waiting for the money but thus far the emails I received are those that are being forwarded to the relevant department and no answer on when I can expect my funds. If it is a struggle for a company of this magnitude to payout a 4 figure amount what about those with large investments? This is seriously beneath you as a company and I expected better service with quality communication but it seems this is the only way you want us to grab your attention