TV
Tjaart V
1 reviews | Active since Jan 2012
08 Jan 2025, 08:07
Poor service by Service desk
It is now 24 hours later and still wait for somebody to contact me regarding info on web page was promise by Service desk that they will sens a request to the relevant people to contact me.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
08 Jan 2025, 08:32Good day Tjaart,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2025, 08:32
Official
Good day Tjaart,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
TV
Tjaart V's updateReviewer Update
17 Jan 2025, 08:19Still there is no improvement or answer from Old Mutual side Web Page still the same
TV
Tjaart V's update17 Jan 2025, 08:19
Reviewer Update
Still there is no improvement or answer from Old Mutual side Web Page still the same
Old Mutual's replyOfficial
17 Jan 2025, 08:58Hi Tjaart, the team has responded to you by email. If you have any further questions, you may respond to the email that was sent to you.
Old Mutual's reply17 Jan 2025, 08:58
Official
Hi Tjaart, the team has responded to you by email. If you have any further questions, you may respond to the email that was sent to you.
TV
Tjaart V's updateReviewer Update
12 Mar 2025, 08:31Still waiting is now more then 2 months and no clear answer
TV
Tjaart V's update12 Mar 2025, 08:31
Reviewer Update
Still waiting is now more then 2 months and no clear answer
Old Mutual's replyOfficial
15 Mar 2025, 08:40Good day Tjaart,
We regret the delay and understand your frustration. We have escalated this matter further and requested urgent feedback from the team.
Regards,
Old Mutual Complaints Management
We regret the delay and understand your frustration. We have escalated this matter further and requested urgent feedback from the team.
Regards,
Old Mutual Complaints Management
Old Mutual's reply15 Mar 2025, 08:40
Official
Good day Tjaart,
We regret the delay and understand your frustration. We have escalated this matter further and requested urgent feedback from the team.
Regards,
Old Mutual Complaints Management
We regret the delay and understand your frustration. We have escalated this matter further and requested urgent feedback from the team.
Regards,
Old Mutual Complaints Management
TV
Tjaart V's updateReviewer Update
28 Mar 2025, 08:54Please it looks that you dint want to answer me can you provide me with a Direct number to a Manger who i can phone and explain my problem with your info
TV
Tjaart V's update28 Mar 2025, 08:54
Reviewer Update
Please it looks that you dint want to answer me can you provide me with a Direct number to a Manger who i can phone and explain my problem with your info