POOR SERVICE

i HAD A "taxfree" investment but the last nine months plus I had no grown but they deducted monthly Management fee at the same unit price. On 28/12/2020 I requested that my investment be paid out and gave them full details of my banking account. I did a automatic acknowledgment. On 9/01/21 I again again from them but to no availe. My Liberty broker manage to obtain the forms for me to complete and the capital was paid out. On 21/01/21 I received an e-mail from a Brendon Jacobs Manager Client cervices saying that if I need any financial advice I must contact the original broker that did my original investment. The phone number and e-mail details given do not exist as this person past away . I sent an E-mail to Mr. Jacobs and a copy to "Service@omwealth" the same day and I am still awaiting their response. I also had an axe to grind with their lWize product. NEVER DO BUSINESS WITH A COMPANY THAT DO NOT RESSOND TO YOUR CORREPONDENCE. The staff members of these companies I call the " Faceless Untouchables" as they feel nothing for clients .