RP
Robert P
1 reviews | Active since May 2013
08 Oct 2021, 11:27
Poor service
Ive sent a request to reverse a debit order on the 08/09/2021. I completed the documents and to date, 08/10/2021, the reversal has not been done. The delay is between Old Mutual the Bidvest Bank. Really disappointed on this service and im seriously considering switching banks.
Helpful (0)
Replies (3)0
Replies (3)RP
Robert P's updateReviewer Update
08 Oct 2021, 11:53Thank you
RP
Robert P's update08 Oct 2021, 11:53
Reviewer Update
Thank you
RP
Robert P's updateReviewer Update
12 Oct 2021, 08:30Good day,
The matter has still not been resolved. Its been 5 weeks and my request has not been finalized.
I cannot be held ransom to internal processes.
5 weeks to reverse a debit order going into 6??
This is ridiculous.
Please get somebody from BIDVEST to call me and explain when it will be resolved.
The matter has still not been resolved. Its been 5 weeks and my request has not been finalized.
I cannot be held ransom to internal processes.
5 weeks to reverse a debit order going into 6??
This is ridiculous.
Please get somebody from BIDVEST to call me and explain when it will be resolved.
RP
Robert P's update12 Oct 2021, 08:30
Reviewer Update
Good day,
The matter has still not been resolved. Its been 5 weeks and my request has not been finalized.
I cannot be held ransom to internal processes.
5 weeks to reverse a debit order going into 6??
This is ridiculous.
Please get somebody from BIDVEST to call me and explain when it will be resolved.
The matter has still not been resolved. Its been 5 weeks and my request has not been finalized.
I cannot be held ransom to internal processes.
5 weeks to reverse a debit order going into 6??
This is ridiculous.
Please get somebody from BIDVEST to call me and explain when it will be resolved.
RP
Robert P's updateReviewer Update
14 Oct 2021, 08:09Can someone call me urgently on this matter!!!
Since ive lodged this complaint, OM said that they will resolve the matter but it has not been sorted.
Their generic response is that they will get a manager to call me but even that does not happen. Can i be called please????
Since ive lodged this complaint, OM said that they will resolve the matter but it has not been sorted.
Their generic response is that they will get a manager to call me but even that does not happen. Can i be called please????
RP
Robert P's update14 Oct 2021, 08:09
Reviewer Update
Can someone call me urgently on this matter!!!
Since ive lodged this complaint, OM said that they will resolve the matter but it has not been sorted.
Their generic response is that they will get a manager to call me but even that does not happen. Can i be called please????
Since ive lodged this complaint, OM said that they will resolve the matter but it has not been sorted.
Their generic response is that they will get a manager to call me but even that does not happen. Can i be called please????