POOR SERVICE AT OLD MUTUAL FINANCE

I went to old mutual Uitenhage Branch last week Tuesday 2nd of March to apply for a loan, but till today I have not received a payout though I've done everything on my side and got the loan contract printout on Thursday and open their Old Mutual bank account so that there wont be delays on payout. I went to the branch yesterday afternoon only to find out the problem is the indemnity and I had to start the application from scratch because my statement has expired. I had to go to my bank and draw new statement and redo everything, but this time the consultant did not print my contract and she assured me the payment will be done though I have not received any debit mandate message from them and the only mandate that appear on my bank app has expired on the 4th of march. it seems as if I am dealing with *********** staff and I am very frustrated and desparately in need of this money as I need to finance my matriculated daughter.