Poor service at old mutual

Goodmorning am a client of old mutual from 2003 its first time I experience very bad service. Last week on the 24 March 2022 I went to there office to withdraw from my account investment which I signed documents stating money will be in my account 3 to four days. Today I have been taking from pillar to post regarding my refund am in cape Town have to travel back to Pretoria I don't have funds to travel back with my kids. I need money as urgently. Can I be called at my number ***. Yesterday I received the message its been processed it will take another 3 days I cannot be stucked in cape Town. Am going to cancel my policy transfer to other insurance companies. I rather loose than be disappointed by the insurance doesn't give best service.