Poor Service at Old Mutual

I received the most pathetic service at old mutual. I have an investment with old mutual that I wanted to close since it was opened under my 9 months sons name and it doesn't give me the flexibility I want. I went to old mutual in Sunnyside to close it and open another one under my name and the consultant told me she managed to close it and opened a new one that will debit from 25th November 2020, I will therefore receive my money in 15 days. 14 days later I went back to Sunnypark due to the fact that the consultant had indicated that the new policy will debit on the 25th of September 2020 which was not the agreement but she manged to fix it. I then asked her to verify that my sons policy has been closed and she confirmed that its closed. 25 September 2020 , I woke up to a debit order for the presumed closed policy. I called the consultant and she told me she spoke to the head office there was a mix up with my policy but it has been escalated I will receive my money in 5 days. 7 Days later I still haven't received a cent, I informed the consultant and she told me she called the head office and the matter was only attended too today, apparently the previous person that assisted her did not authorize the payment. I'm a very unhappy client, I'm under the impression that Old mutual is hiring *********** staff to work with peoples finances and that doesn't sit well with me.