Poor service and waste of my time

<p>Please tell me what is going on... i have received numerous emails that old mutual needs my banking details to pay a benefit, i have phoned 3 ti es with my banking details.. on the 2nd call yhe lady confirmed that x amount will be paid in to my account... i have phoned for the 3rd time today updating my banking details and i have again been told it will take 2 to 3 weeks to pay out... get your blady story right.... now i dont know what stupid benefit you want to pay me because you smsed me... can some one tell me what yhe hell is going on... reference nr is U001808D/B631906B... sort it out if i have a payout i want it tomorrow latest as i am tired of finding stupid msgs to update my banking details and nothing is being done to finalize it.. Regards Devon</p>