Poor service and unreachable financial advisors

In the year 2017 my mother passed away. Her insurance funds to me got paid out so I went to Old Mutual to open two savings accounts just to secure these funds. I met with a soft spoken lady named Ida Makoane who helped me immensely and gave me her business card as well as email address so we could communicate afterwards. I trusted her as I was sure she knew what she was doing.

The transfer was successful and the two savings accounts were up and running. Yet much to my surprise months passed with no communication from her whatsoever so I started to panic and I tried to contact her using the two avenues she had given me. I used her business card to call her but I was told that the number was not available,then I tried to email her and the mailer demon told me there was no such address. I work a full time job and I am in sales so I am always at work so I don’t have free reign to go there personally,BUT I DID. Initially before going personal I called the branch itself (Old Mutual Maponya Mall) ans they kept telling me her where abouts they told me she was at Fourways and I left my contact details for her to contact me but she didn’t . I went to Ida in February but this event only occurred between Oct/Nov so imagine how beside myself with worry I am cause this person has been quiet since. So I went to Old Mutual recently and they did assist me,I was assisted by another financial advisor and I asked her if she could please transfer the money from my flexible savings account into my new account which I opened at Standard Bank. They completed the paper work and even forwarded the copies to me,this was in November. They told me it would take 3 - 5 working days and it’s approaching Christmas and no such transaction has occurred. Today being the 18/12/2018 I called them as asked for Lungile and I was transferred countless times to no avail!!!

I am incredibly disappointed in the service at Old Mutual because not all their predominantly black and mature customers have the luxury of the ability to send an email they aren’t techno savvy so the next best thing is a telephone call but they aren’t reachable on the very numbers that are on their business cards and their financial advisers are always on the road and can’t advise us on the problems we face such as these.

I need clarity and better service man PLEASE I bed