Poor service And Rude call Centre agents

I have received the worst service from this company I am trying to make a withdrawal from 1 of my policies and am being given the run around. I confirmed the withdrawal amount on the Old mutual app and then proceeded to do the withdrawal using the whatsapp chat bot on the 25/01. I then followed up with the call Centre on the 26/01 just to find out that I need to submit documents which was emailed through on the same day. I received feedback from Lucas Kopi who said that he cannot assist me and that I need to call *** which I tried and while trying to explain to the agent she interrupted me and proceeded to give another contact no to call without even veryfying the information I have given her. I then asked the agent to check and in a very rude manner asked for my ID no and then proceeded to cut the call in my ear. I am amazed that this business still has clients with putrid service that they offer to their client's which should actually be their focus within these trying times.