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Simiso M
1 reviews | Active since Oct 2024
09 Oct 2024, 14:20
POOR SERVICE AND PROFESSIONALISM
father passed away and has been paying for 10years..but old mutual refuses to process the claim...maybe i need to gig up my fathers remains and bring it to the old mutual offices for the claim to be processed !!!!!
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Replies (4)SM
Simiso M's updateReviewer Update
09 Oct 2024, 14:48YOU GUYS GIVE ME THE SAME RESPONSE FROM YOUR COMPLAINTS AND ARBITRATOR DEPARTMENT!!!!!!
SM
Simiso M's update09 Oct 2024, 14:48
Reviewer Update
YOU GUYS GIVE ME THE SAME RESPONSE FROM YOUR COMPLAINTS AND ARBITRATOR DEPARTMENT!!!!!!
SM
Simiso M's updateReviewer Update
09 Oct 2024, 14:49 NEED AN EMIAL ADDRESS OF THE COMPLIANTS MANAGER SO I CAN RESOLVE THIS MATTER...NOT AN AGENT
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Simiso M's update09 Oct 2024, 14:49
Reviewer Update
NEED AN EMIAL ADDRESS OF THE COMPLIANTS MANAGER SO I CAN RESOLVE THIS MATTER...NOT AN AGENT
SM
Simiso M's updateReviewer Update
09 Oct 2024, 14:50ARBITRATOR SAYS THEY ARE LAISING WITH AMANGEMENT SINCE MAY 2024 AND THEN I AM TOLD I NEED TO SPEAK TO THE AREA MANAGER IN DURBAN WHO DOESNT HAVE ANSWERS TO MY QUESTIONS...THIS IS VERY POOR SERVICE -
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Simiso M's update09 Oct 2024, 14:50
Reviewer Update
ARBITRATOR SAYS THEY ARE LAISING WITH AMANGEMENT SINCE MAY 2024 AND THEN I AM TOLD I NEED TO SPEAK TO THE AREA MANAGER IN DURBAN WHO DOESNT HAVE ANSWERS TO MY QUESTIONS...THIS IS VERY POOR SERVICE -
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Simiso M's updateReviewer Update
10 Oct 2024, 20:52TILL NOW I AM WAITING FOR MANAGEMENT TO TELL ME WHY THEY CANT LOCATE THE ORIGINAL CONTRACT THAT STATES WHEN A POLICY HOLDER PASSES AWAY THE POLICY ELAPSES...THIS WAS NOT ADVISED AND AFTER 12 YEARS OF PAYING AND MY PASSING AWAY THEY TELL US THIS KNOWING THAT THE POLICY HOLDER IS NO MORE!!!!! IF IT WAS DOCUMENTED THEN WHY IS IS HARD TO PROVIDE PROOF !!!!!
SM
Simiso M's update10 Oct 2024, 20:52
Reviewer Update
TILL NOW I AM WAITING FOR MANAGEMENT TO TELL ME WHY THEY CANT LOCATE THE ORIGINAL CONTRACT THAT STATES WHEN A POLICY HOLDER PASSES AWAY THE POLICY ELAPSES...THIS WAS NOT ADVISED AND AFTER 12 YEARS OF PAYING AND MY PASSING AWAY THEY TELL US THIS KNOWING THAT THE POLICY HOLDER IS NO MORE!!!!! IF IT WAS DOCUMENTED THEN WHY IS IS HARD TO PROVIDE PROOF !!!!!