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Nolwazi N
1 reviews | Active since May 2024
22 Jul 2025, 20:03
Poor service, and process
Old mutual seems to be very desperate for clients, I was advised of the 31 days for cooling off , I than sent an email requesting for cancellation for my funeral cover they have been going in circles advising me of different emails to send to they now even need a letter requesting for cancellation.
When you are being signed up it takes less than even 10mins.
I am tired I really need this cancelled as I know I will not be able to afford due to affordability and unforseen circumstances.
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Old Mutual's replyOfficial
22 Jul 2025, 22:41Dear Nolwazi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jul 2025, 22:41
Official
Dear Nolwazi
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management