Poor service and not being stratight with the your clients

Good Day my *** on the 27th September 2019, I requested Old mutual to cancel my investment policy and get paid . I was told it will take 3 to 7 days, and on the 7th day 4th October, I contacted old mutual again and I have been taken from pillar to post, today on the 7th October which the 10th Day today I went to protea glen mall offices in Soweto and they say they cant help me , I must contacted the office telephonically at the money is still in the policy no movement that they have seen from their site. so what must I do to get my money in my account before end of business today 7th October 2019.