Poor service and no respect for thier clients

I have been paying my policy from 2016. Never missed a single month. All along, I was paying for someone I do not know. I have only found out when I have to make a claim. I have logged a ***** case with your forensic department. Case pended for upto three months without any update from. I have then logged a call on hellopeter requesting update. The response that I got was. "Queries like this takes time. I must be patient". I then today received an SMS saying, "Old Mutual: Dear MR ADFORD NGAMLANA 69667P*** Old Mutual Forensics department completed your alleged ***** request.A ***** has been not be proven and premium refunds will be completed within 20 working days. . Tel ***/Email ***. Ref CEB***2, Pls don't reply". No call telling me of what have happened. Why they are giving me the feedback that are giving me. I should just accept the feedback and move on. I am taking this further.