Poor service and long hold time

I'm beyond ****ed off I think your service is the worst ever I've been holding on the line for 40 minutes with no assistance and finally when I got through to your client services department the consultant cut the call..... I tried calling for a month now. I took a funeral plan and just got 3 different debit orders 9n my bank 3 different references numbers I don't remember joining 3 policies I'm so ****ed and want yo cancel this **** with immediate effect and I want a full refund with my bank charges being refunded.

Chevarne Hudson ID *** contact ***.

I need answers why is there 3 policies when I only joined 1 and I want yo cancel every policy now under my ID number.