Poor service and irresponsible company

I have lodged a complaint to old mutual on behalf of my late father Mzwandile Albert Bangeni who had a retirement policy with them but the beneficiary to the policy was his wife who ****med him into marriage because she wanted his money. The wife was not even present when my father was sick and she didn't even attend his funeral and she was aware.

My father died with having requested change beneficiary forms to Old mutual but they did not email them until he was late and I have provided them with the telephone history and they listened to them recording where my father and I were chatting with their consultants.

My stand on the matter is that have they emailed the forms to me then the money would be paid to the beneficiary that my father wanted. The wife had not seen my father for more than 3 years yet now she is going benefit because of the incompetence and my father has a 16 years old child who was dependent on him as his mom also died.

Kindly assist in this matter as soon as possible.