Poor Service and incorrect information

I went to old mutual to enquire about my late mom max investment and the lady who was assisting me she advised that she will not be able to print the statement for me it has to be the person who opened the policy investment which was incorrect on the 6th September I went to claim the funds and provided them with all information required including LOA and even today I have not yet heard from them nothing the process doesn't have to take that long please attend to this as is a matter of urgency I once claimed in 2017 and because of I did not had LOA they could not assist me however one of the heard office lady advised that once I receive LOA she will assist me directly I had to waid for almost four years to get that letter and now had to wait again for the funds to be paid for heaven sake its not death claim its her own money that she saved for her children only if she knew that it will be turned out like this she shoulf have not invested with old mutual that is the reason why I canceled my policy because of poor service and low interest.