MB
Mj B
1 reviews | Active since May 2022
08 Jan 2025, 09:43
Poor Service and incorrect advise
I went too old mutual in Cape Town Tribult centre on the 9th November to change my bank details, which they never did. Went back on the 2nd December and the 3rd December changed and paid the policy again. They debited one policy from the new account but not the other, now I get messages that my moms policy lapsed. How de hell do you debit one policy from the correct account and not the other one. What happened to the pay of the 3rd December and the advisor that said everything is fine.
I really don’t know why I still use this company
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Old Mutual's replyOfficial
08 Jan 2025, 09:59Good day Mj,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2025, 09:59
Official
Good day Mj,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management