Poor service and inconsistent procedures_A|_

My policy has lapsed because a consultant failed to update banking details contrary to her telephonic advice that my bank details have been updated and policy re-instated from premium holiday.<br> I have further submitted beneficiary nomination forms, and debit order forms for 3 other policies I am responsible for payment. I even got confirmation that these have also been reinstated, two have been debiting normally, and one has not been debiting while I submitted the forms all at the same time.<br> I am now given new rules and procedures to follow when it is not even my fault that Old Mutual has not been taking premiums off my account.<br> Someone please contact me for a change, to resolve this.<br>