Poor service and *********** staff working at Old Mutual!

Prior to her untimely passing in March 2016 my mother had policies with Old Mutual. My father and I were named as beneficiaries. Some of the money we managed to claim when my dad was still alive, but he unfortunately also passed on in 2019. On the first week of September 2020, the executor of my mother’s estate submitted a claim, with all the required documents but till today we’ve been receiving poor service and *********** personnel sending us from pillar to post requesting documents that have already been submitted! There are even requests for documents that were already submitted in 2016! The executor has been going to the South Gate Branch and receiving no joy at all. This week he was informed that there’s outstanding documents, documents which were given to them and also emailed by the branch and executor in September! It’s such a frustrating process claiming from Old Mutual!

I currently have an iWyze policy that I am seriously contemplating cancelling because I don't want my beneficiaries to have the same experience that we're going through!