POOR SERVICE AND FALSE ADVERTISING

Old Mutual your service is disgusting. My mum passed away on the 25th June. I went to your Southgate branch on the 27th June. All paperwork was handed in correctly. The consultant confirmed that all documents are correct. Your consultant told me that if I open an Old Mutual account the payout will be faster. The next business day. This was just a **** to up your sales figures. . Lies Lies Lies. I have done multiple follow ups and I am told this claim has been approved. .It is now the 5th July, my mum has been buried already and to date the claim has not been paid out. You also continue to run a debit order after we told the consultant to stop it. This is poor business ethics.....DO THE RIGHT THING REVERSE THE DEBIT ORDER AND PAY THE CLAIM....YOU ADVERTISE THAT YOU PAYOUT IN 48 HOURS.....THIS IS FALSE ADVERTISING