Poor Service and Delayed SASSA Payments for Disabled Beneficiary

Very disappointed with Old Mutual’s service in Phalaborwa.

I opened an account for my disabled brother over two months ago so he could receive his SASSA grant payments. Up until today, the account is still not verified, and because of this delay he already missed one month’s payment and may miss another one as well.

I contacted the branch for assistance, but instead of helping, I was told they cannot assist because their systems are “encrypted.” That response is unacceptable when a disabled person depends on that money to survive.

The service has been extremely poor, with no urgency, communication, or proper customer care. It is heartbreaking to see vulnerable people suffer because of delays and inefficiency.

Based on my experience, I would not recommend Old Mutual to anyone considering switching banks. Customers deserve respect, assistance, and timely service — especially when dealing with SASSA payments and disabled beneficiaries.