AH
Abel H
1 reviews | Active since Sept 2017
27 Jan 2025, 21:05
Poor service and complaints department
I had the most horrific experience with old mutual, since last year September 2024 I have been asking for a tax certificate and for them to remove the restriction from my policy. It's January 2025 I am still waiting for feedback. I do have numerous reference numbers, spoken to numerous managers. The worst place to ever do business with. Escalated the matter to complaints department most useless department I have ever experienced.
Helpful (0)
Replies (14)0
Replies (14)
Old Mutual's replyOfficial
28 Jan 2025, 07:26Good day Abel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2025, 07:26
Official
Good day Abel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
06 Feb 2025, 08:37As usual no progress what so ever from old mutual. I am still waiting, the same processes I went through last year is the same responses I get this year.
AH
Abel H's update06 Feb 2025, 08:37
Reviewer Update
As usual no progress what so ever from old mutual. I am still waiting, the same processes I went through last year is the same responses I get this year.
Old Mutual's replyOfficial
06 Feb 2025, 09:24We sincerely apologise for the inconvenience this has caused you. We have sent a follow-up to the relevant team, and they will be in contact with you.
Old Mutual's reply06 Feb 2025, 09:24
Official
We sincerely apologise for the inconvenience this has caused you. We have sent a follow-up to the relevant team, and they will be in contact with you.
AH
Abel H's updateReviewer Update
13 Feb 2025, 15:31Again as usual still waiting, no urgency from old mutual. This request has been in progress since last year September 2024. Bunch of incompetant stuff at its best
AH
Abel H's update13 Feb 2025, 15:31
Reviewer Update
Again as usual still waiting, no urgency from old mutual. This request has been in progress since last year September 2024. Bunch of incompetant stuff at its best
Old Mutual's replyOfficial
13 Feb 2025, 18:02Hi Abel
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Feb 2025, 18:02
Official
Hi Abel
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
14 Feb 2025, 14:28The in progress feedback that I have been receiving now for the last couple of months, BTW I spoke today with a guy named kamva he refused to give me his surname he was rude over the phone. Please sort out my policy so that I can move my business away from old mutual.
AH
Abel H's update14 Feb 2025, 14:28
Reviewer Update
The in progress feedback that I have been receiving now for the last couple of months, BTW I spoke today with a guy named kamva he refused to give me his surname he was rude over the phone. Please sort out my policy so that I can move my business away from old mutual.
Old Mutual's replyOfficial
14 Feb 2025, 17:18Hi Abel,
We are truly sorry to hear you feel that way. We can assure you that your matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We are truly sorry to hear you feel that way. We can assure you that your matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Feb 2025, 17:18
Official
Hi Abel,
We are truly sorry to hear you feel that way. We can assure you that your matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We are truly sorry to hear you feel that way. We can assure you that your matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
03 Mar 2025, 14:51Six months later and I am still waiting for feedback. Not even a update, no one can tell what is the hold up with my policy. Stay away from this ****mers, don't take any products with them
AH
Abel H's update03 Mar 2025, 14:51
Reviewer Update
Six months later and I am still waiting for feedback. Not even a update, no one can tell what is the hold up with my policy. Stay away from this ****mers, don't take any products with them
Old Mutual's replyOfficial
04 Mar 2025, 06:54Good day Abel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2025, 06:54
Official
Good day Abel,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
06 Mar 2025, 18:08Yet today I received an email from Delia Smit saying my message on hello Peter is unclear, now my question to Old mutual what progress was I waiting for? It is really disturbing how my email is unclear next time Delia Smit go and do your homework and proper investigation before you come and forward a email with less than half of my info that I have inquired for. And this matter has been to your complains department they didn't even tried to resolve this matter they just referred it back to the department.
AH
Abel H's update06 Mar 2025, 18:08
Reviewer Update
Yet today I received an email from Delia Smit saying my message on hello Peter is unclear, now my question to Old mutual what progress was I waiting for? It is really disturbing how my email is unclear next time Delia Smit go and do your homework and proper investigation before you come and forward a email with less than half of my info that I have inquired for. And this matter has been to your complains department they didn't even tried to resolve this matter they just referred it back to the department.
Old Mutual's replyOfficial
07 Mar 2025, 07:07Hi Abel
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Mar 2025, 07:07
Official
Hi Abel
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
We note your messages, and we will be providing you with feedback via email.
Regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
17 Mar 2025, 10:31Good day
Today it's 6 months and 10days later and I am still waiting for this matter to be resolved. You are still providing me with feedback. Old mutual when will this matter be resolved or is my issue not important to you?
Today it's 6 months and 10days later and I am still waiting for this matter to be resolved. You are still providing me with feedback. Old mutual when will this matter be resolved or is my issue not important to you?
AH
Abel H's update17 Mar 2025, 10:31
Reviewer Update
Good day
Today it's 6 months and 10days later and I am still waiting for this matter to be resolved. You are still providing me with feedback. Old mutual when will this matter be resolved or is my issue not important to you?
Today it's 6 months and 10days later and I am still waiting for this matter to be resolved. You are still providing me with feedback. Old mutual when will this matter be resolved or is my issue not important to you?
Old Mutual's replyOfficial
18 Mar 2025, 07:15Good day, Abel.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Mar 2025, 07:15
Official
Good day, Abel.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
AH
Abel H's updateReviewer Update
10 Apr 2025, 14:17Yet I am still waiting for this policy to be resolved. Yet again still waiting, I have never dealt with such incompetant stuff before. I did asked them the give me a breakdown of my values in the beginning of January, yet they are still busy calculating. I will never ever do any business with old mutual again or recommend people to deal with them.
AH
Abel H's update10 Apr 2025, 14:17
Reviewer Update
Yet I am still waiting for this policy to be resolved. Yet again still waiting, I have never dealt with such incompetant stuff before. I did asked them the give me a breakdown of my values in the beginning of January, yet they are still busy calculating. I will never ever do any business with old mutual again or recommend people to deal with them.