Poor Service and Communication

Hi There,

In 2021, July I had to take a "Payment Holiday" which was supposed to end February 2022. I found a job earlier so I requested that the end the Holiday in September 2021, Which they did not. I Decided to call again and Requested for the Payment Holiday to end, which they then told me I have an amount outsanding, I agreed that they should debit it, Which they also did not. I work crazy hours so I almost never find time to go to a branch. So I figured I will let it slide until end of Feb because I assumed since the holiday was supposed to end February things would go back to normal. I received an email from them stating that because I have an outstanding amount my Policy will then lapse. I decided to go to the branch In Pretoria CBD after my debit order did not go off end of February, the consultant who helped me had me sign the communication where she stated that my debit orders will go off from end of March, Nothing went off. She also stated that the amount that I owe will go off few days after i visited the branch which was 07/03/2022, which did not. I went in on Monday 28/03/2022 again, I was given EFT banking details to pay the outstanding amount, nobody is able to confirm if it was received or not. their terrible communication skills worries me because by 16 April my Policy which I've been paying faithfully for years will lapse because of the poor service. I hope I will get help from this before the policy gets to lapse.