Poor Service and Await Payout

Good day,<br> <br> I am having numerous problems with Old Mutual on 31 August i submitted documentation for my cancellation of policy. I then asked my consultant if everything is in order he said yes. i received a mail on 10 September i need to scan and fax missing documentation i did so and send it. On 16 September i received a mail it was cancelled and will get a payout confirmation letter.<br> <br> The turnaround times at Old Mutual is pathetic and the amount of days they take to process and cancel is pathetic. Payout will also probably be another 10 days.<br> <br> Please let me know what is my status of my policy when i can receive payout.<br> <br> Reference: OLD MUTUAL MAX INVESTMENTS contract number ***3<br> <br> Please assist