Poor Service and Attitude

I have instructed Old Mutual to transfer my Provided Fund to the Government Employees Pension Fund as I am now employed by the state. The transfer is being handled by Old Mutual Corporate Engagements and the person responsible is Andrea Craig base in the Cape Town office. Andrea was asked to send through to the GEPF administrators copies of certain documents. She proceeded to email the documents, and she was then informed that original copies were required by the GEPF in order to proceed with the transfer. This was before 29 April 2015. Since then the pension administrator and myself have made a number of inquiries on the original copies. At first we were told that the documents had been sent through normal post. We then requested that she send the documents through registered post and provide a tracking number for the parcel. It has been over five weeks of waiting for the documents and despite repeated requests for the tracking number, she still has not provided the tracking number, and we still haven't received the documents. She refused to give me the contact details for her manager, which I managed to get through another source. I haven't been able to get hold of her manager.