RG
Ravi G
1 reviews | Active since Sept 2022
19 Sept 2022, 13:21
Poor Service
I requested a withdrawal from my Superfund in Aug 2022. Had no communication from Old Mutual. Followed up on 08/09 and was told that they are processing claim and would be finalised within 7 to 10 days. Still no comms - followed up again on Friday 16/09 - agent was not helpful. Requested to have a manager call me by 12 noon on Monday 19/09 and still waiting
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Replies (1)
Old Mutual's replyOfficial
19 Sept 2022, 13:22Dear Ravi
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply19 Sept 2022, 13:22
Official
Dear Ravi
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management