Poor service

I have a pending case with Old Mutual from June.Case no:CEB***.I have a funeral policy with oldmutual that I pay via stop order.I submitted a claim beginning of the year and everything was fine until Old Mutual continued deducting from my payslip after the claim and are now dragging things when I request a refund.I have provided proof to show the deductions from my payslips but no one has attended to my case from June!! I have gone to multiple branches and always get told this is being escalated but there is still no indication of how far they are with this.Yesterday I went again to Old Mutual branch and the consultant told me the case is still not attended to but he will also escalate.One of the branches even went as far as telling me they do not even see the death claim I submitted beginning of the year like how did they do a payout then??? I’m very upset leaving this feedback using my girlfriend’s profile as I am not fami**** with technology and have a small phone