TM
Thembisile M
1 reviews | Active since Nov 2019
13 Apr 2026, 14:01
Poor service
Last week I went to Old Mutual branch in town to check my superfund balance, I had no id card with me so I was told to contact their call centre and the lady I spoke was not friendly at all, ive been trying to sort this out for weeks now and their gets worse everyday the lady’s name is Kiara in superfund department.
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Old Mutual's replyOfficial
13 Apr 2026, 14:15Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Apr 2026, 14:15
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management