JS
Jabu S
1 reviews | Active since Oct 2019
10 Jan 2026, 12:27
Poor Service
I'd like to report OLD MUTUAL for their distasteful service.
I submitted a funeral claim from 11 December 2025, till today 10 January 2026.
Their call center is horrible no professionalism at all.you hold on for hours no answer until the fone cuts off.
When they do pick up, line cuts off and they dont call you back .
I spoke to the team leader who said they will get back to me ,till today
I went to the branch , on the 2nd Dec 2026. They said I must call Friday to follow up .
When i called I did not get much help for a typical refund.
I wish to say that this company is USELESS AND DONT CARE ABOUT THEIR CLIENTS.
SERVICE IS DISGUSTING HORRIBLE, APAULING!!!!!!!!
Jabulile Nkosi ***
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
10 Jan 2026, 12:43Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jan 2026, 12:43
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JS
Jabu S's updateReviewer Update
10 Jan 2026, 13:05I must emphasize that only one consultant knows what he is doing and committed to his job.
Always willing to go an extra mile to assist ,unfortunately he was failed by his team also when he called on my behalf to escalate. It seemed the query was never ever attended too.
Which makes me wonder how is it that I got a reference number for the claim only later to be told its a refund therefore it is yet to be processed still no one had the decency to call and update me.
To management please take the initiative to reward this guy for willingness to resolve issues effectively. Even thoug things are beyond his control and extending himself for me to contact him directly on differen platforms. More over give him a senior position.
HE PRIORITIZED ME TO SKIP QUES AS I CAME WITH A NEW BORN BABY TO THE BRANCH.
NDUMISO GOLDEN WALK BRANCH ,OLD MUTUAL.
Always willing to go an extra mile to assist ,unfortunately he was failed by his team also when he called on my behalf to escalate. It seemed the query was never ever attended too.
Which makes me wonder how is it that I got a reference number for the claim only later to be told its a refund therefore it is yet to be processed still no one had the decency to call and update me.
To management please take the initiative to reward this guy for willingness to resolve issues effectively. Even thoug things are beyond his control and extending himself for me to contact him directly on differen platforms. More over give him a senior position.
HE PRIORITIZED ME TO SKIP QUES AS I CAME WITH A NEW BORN BABY TO THE BRANCH.
NDUMISO GOLDEN WALK BRANCH ,OLD MUTUAL.
JS
Jabu S's update10 Jan 2026, 13:05
Reviewer Update
I must emphasize that only one consultant knows what he is doing and committed to his job.
Always willing to go an extra mile to assist ,unfortunately he was failed by his team also when he called on my behalf to escalate. It seemed the query was never ever attended too.
Which makes me wonder how is it that I got a reference number for the claim only later to be told its a refund therefore it is yet to be processed still no one had the decency to call and update me.
To management please take the initiative to reward this guy for willingness to resolve issues effectively. Even thoug things are beyond his control and extending himself for me to contact him directly on differen platforms. More over give him a senior position.
HE PRIORITIZED ME TO SKIP QUES AS I CAME WITH A NEW BORN BABY TO THE BRANCH.
NDUMISO GOLDEN WALK BRANCH ,OLD MUTUAL.
Always willing to go an extra mile to assist ,unfortunately he was failed by his team also when he called on my behalf to escalate. It seemed the query was never ever attended too.
Which makes me wonder how is it that I got a reference number for the claim only later to be told its a refund therefore it is yet to be processed still no one had the decency to call and update me.
To management please take the initiative to reward this guy for willingness to resolve issues effectively. Even thoug things are beyond his control and extending himself for me to contact him directly on differen platforms. More over give him a senior position.
HE PRIORITIZED ME TO SKIP QUES AS I CAME WITH A NEW BORN BABY TO THE BRANCH.
NDUMISO GOLDEN WALK BRANCH ,OLD MUTUAL.
Old Mutual's replyOfficial
10 Jan 2026, 13:08Good day, we have received your comments and the team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jan 2026, 13:08
Official
Good day, we have received your comments and the team will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management