POOR SERVICE 9

Myself took out a flexi policy years ago and made it paid up and was left for years. When myself turned 55 I have forwarded all necessary doccuments to get it paid out after turning 55. Was contacted early January 2020 by old muatul saying since I only turned 55 and it is old policy I had to wait until 1 February 2020 for payout. Have waited and today after I had to hold on for more than 21min on the line,I was help by service professional who in formed me that someone who worked on the case mad payment only for 20/02/01 and didn't realize it that the year is 2020/01/02. Now they have escalated the matter twice in one day and al of sudden have 3day turnaround time per escalation. That says a lot for a international company. Worst experiance that I ever recieved and seems that no one can make a decision to rectify theire mistake to assist the client. Poor service.