POOR SERVICE

We are attending to the administration of a deceased estate.

The deceased had a policy with Old Mutual under policy number ***. On 27 October 2020 all necessary documents were sent to Old Mutual's claims department to process the death claim. On 19 November 2020 a follow-up email was sent.

On 21 November 2020 Old Mutual sent an email confirming that the deceased had no Unit Trust Investments.

On 24 November 2020 we confirmed that we are aware that the deceased had no Unit Trust Investments, however according to our knowledge the deceased still had an active policy. On 8 December 2020 we still had not received clarification and sent a follow-up email.

To date we have not had the courtesy of a response. It is factually impossible to obtain telephonic assistance as one simply cannot hold the line for 30 minutes.

The beneficiaries are being prejudiced by the delay.