ER
Elizabeth R
1 reviews | Active since Oct 2018
20 Nov 2025, 11:57
Poor service
Can someone call me pls. I hve been calling for 30 mnts holding for someone to call. I hve been ur client for many years and the service im getting from u guys is nonsense. Someone pls call me or cancel everything I have with u, whats the point of having a center number if a client will be holding for premium assistance for 30 mnts, with my airtime also. Ai guys pls tuu. This is a bad service.
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Old Mutual's replyOfficial
20 Nov 2025, 12:05Good day Elizabeth, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 12:05
Official
Good day Elizabeth, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management