Poor service

RE: R006415D B407585B HG LINDE (DEATH) - *** REF: (S37CSFDD***) REF: (S37CSDCL***)

The above mentioned, Hendrik Gert Linda, passed away on 15 December 2021. During the whole process all the final documentation was sent in by November 2022. Since then, with all communication to Old Mutual, the only feedback is that they will get back to me. And that is where it stays. In the meantime I am left with all the bills and has to survive. I find this unacceptable and the service is very poor. This is not the kind of service that you would expect from a company such as Old Mutual. One would expect that especially in the case of a loved one who passed away, the case would be handled as soon as possible, as it is a painfull journey for the loved one. I am left in the dark, not knowing what is going on, because Old Mutual decided to take there time. Totally unacceptable!!!!!!

Daniella Boshoff