POOR SERVICE

I started querying with Old Mutual Client Service Center in Aug 2019 from where I was eventually directed in September to the Old Mutual Superfund team to assist me with my claim. My ref number on mail from them was SF*** Since September to November has no one contacted me with progress update on my claim, below is the telephone and mail trail with reference numbers E-mail Ref CEE*** - 3 September 2019, I submitted a copy of the final divorce papers with an additional ref SF*** E-mail Ref CEE*** - 23 September 2019, I re-submitted a copy of the final divorce papers with an additional ref SF*** I called them in October and I was I informed that are waiting feedback, but that someone will get back to me E-mail Ref CEE*** - 20 Novemebr 2019, I re-send an email requesting feedback or progress update, to which there was no feedback on ref SF***

Can someone please advice what I must do to get some action and ownership in the OM Superfund division?

My details Kobus Pretorius ***

My ex spouse Member details is as follows ID Number - *** Company Name - Medscheme ***