Poor Service

Hi there,

Cancelled a funeral policy with old mutual on the 29th Jan 2021. Old mutual debited me for that cancelled policy/cover on the 1st Feb and 1 st March. I visited the woodmead branch and they confirmed that the policy is cancelled. I was told that I need to provide the bank statement for them to refund me.

My confirm here is that the bank statement is not free and now I must go and pay the bank in order for Old Mutual to fix their mistakes.

What is the reason of having accounts department if they don't have a view on whether the money was debited or not.