AM
Athenkosi M
1 reviews | Active since Jul 2023
18 Nov 2025, 18:15
Poor service
My policy didn't finish waiting period person insured died they refund first premium on the 7th after I cancelled it the kept deducting on the payslip this time no refund when I enquire m given ran around email sent no response All I want is my refund that's all
Seemingly I must beg for my money poor service indeed
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Old Mutual's replyOfficial
18 Nov 2025, 19:02Good day Athenkosi M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 19:02
Official
Good day Athenkosi M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management