Poor service

I must say I am impressed with the speed at which people are able to send emails however all I do know now is that they are not willing to help resolve my query and that the ATM in question will be checked anytime between now and the end of life as we know it. It was stated in one email that they cannot give me a turn around time for this problem and that I should take up this problem with my bank which I obviously did if anyone took the time to read the actual problem I stated that my bank has indeed provided me with a reference number as they are investigating the problem but that they are waiting on old mutual to correspond with them. I will be warning everyone I can any way I can to stay far away from old mutual as this is not acceptable.

I will be contacting the banking ombudsman.

Thank you Coleen. They have only informed me that they have not read or understood my complaint in the first place. I have lodged the complaint with my bank as I have a reference that my bank has given me, however they keep asking me to take the matter up with my bank. They also informed me that they do not have a turn around time for the ATM in question to be balanced as this is the process that needs to happen in order for them to establish whether I am lying or not. Thank goodness festival has serveilance cameras that will show me walkin from the ATM in question into the old mutual branch and then directly across the hall to my branch where I proceeded to physically show the lady in Capitec everything I had in my wallet and the sms stating how much the ATM had supposedly dispensed. I will be directing an inquiry to the banking ombudsman and also seeking legal help from a lawyer with the amount of email communication accusing me of being dishonest. I do also wish to point out that you currently have my money without my consent and I will be expecting interest on my current investment. At the speed with which old mutual seems to be able to sort out problems I should be able to retire off the interest.

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Thank you for the useless feedback once again. I just came from my bank which is Capitec. They are still awaiting feedback from old mutual. They have submitted their request but old mutual has not yet responded. I am very confident that the problem is not with my bank. The ATM in question is also working again so the ATM had to have been serviced. I will be contacting the banking ombudsman as I feel I have been patient and waiting for a solid week with absolutely no attempt from old mutual to rectify the problem.

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Thank you for still being clueless. The matter has been resolved. Sad that it has to go all the way to the banking ombudsman before old mutual has the common sense to take any responsibility. Will make sure to warn everyone possible about your ***** banking practices.