POOR SERVICE

I cancelled my policy with Old Mutual at the Vereeniging branch on 30 April 2015. The consultant that assisted me didn't explain the process and only said that funds will be paid into my bank account after 7 days. After 7 days I contacted the Call centre and the consultant said it takes 15 days. Another consultant said 20, one said 30 and another one said 21 days. They don't speak the same language, because each of them gave me different information and I still haven't received any feedback or my money