GA
Genevieve A
1 reviews | Active since Nov 2017
04 May 2020, 19:20
Poor service!
I have been trying to cancel my policy since March 2020, I have sent countless emails , called the contact center as well as asked my broker to cancel my policy. I AM YET TO RECEIVE ANY FEEDBACK FROM THEM. They are debiting R145 more then the agreed amount. ( NOT TO MENTION I DID NOT RECEIVE ANY DOCUMENTATION CONFIRMING THE DETAILS OF MY POLICY!!!! ) It is totally unacceptable as well as *********.....
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Old Mutual's replyOfficial
05 May 2020, 09:24Dear Genevieve
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply05 May 2020, 09:24
Official
Dear Genevieve
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management