Poor service

if you phone their 0860 number to speak to a consultant be prepared to be on hold for 15min once you finally get to speak to a consultant who does not understand English and fail to update your contact updates as requested. requesting a withdrawal - you will have to phone more than once you have to send more than 1 email. you have to log a complaint. you have to send a message to the *120* number. all to find out you still cant withdrawal cause your details is not updated and the automated sms get send to a number not in use anymore.... You just cant get assisted!