Poor Service

Just a day after my mom departed from this world, I went to the Diepkloof branch for claim assistance. I was helped professionally and was told that there's an investment that will payout probably weeks after. It's been 6 months and nothing has happened. 2 weeks ago I went to the Newtown Junction branch as it's close to where I work. The service was unsatisfactory as I was told that either an sms or email will be sent to me but nothing until this point. Please assist with the release of the funds ASAP