KN
Keena N
1 reviews | Active since Oct 2021
23 Jan 2025, 11:35
Poor Service
Submitted a Withdrawal Request for my Investment, then I was requested to submit a copy of my ID and bank statement which was all fine and done. Only to be told that there is a delay and my request is being referred for additional assessment. No futher information provided. Try calling them, no information given. Easy for you to do deductions but very difficult to withdraw. Do no use this service ever. *******
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Replies (2)
Old Mutual's replyOfficial
23 Jan 2025, 11:40Good day Keena N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2025, 11:40
Official
Good day Keena N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
05 Feb 2025, 13:08Good day, Keena.
We can confirm that our team has contacted you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has contacted you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Feb 2025, 13:08
Official
Good day, Keena.
We can confirm that our team has contacted you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has contacted you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management