Poor service

I have taken out a Greenlight policy in 2007 for 17 years not one financial advisor called me to update my policy, today when I submit a claim it gets declined because it's not stated on my original contract. Yet it's on the Greenlight claim form..my installment is R3600 per month which includes comprehensive benefits. I have been to old mutual in Sandton they said they look for loop holes not to pay out claims..we pay faithfully every premium monthly only for old mutual to Lok for loopholes.. Then I was asked if a white financial advisor took out my policy to which I rep**** yes I was then told we think white people know it all and he laughed.. That's the response from a senior advisor from old mutual Sandton So the end result is we can't claim because a financial advisor who collects commission on monthly basis has not once contacted us to review our policy... Needless to say we Will cancelling with this policy with a trust that's untrustable.