Poor service

I submitted my claim on the 9th of May 2025 for my pension fund and I received an sms on the 12th of May saying that the disinvestment of the benifit will take 3-5 days. The first payout was on the 18th of May, which I wasn't informed or anything that I will be receiving a portion of my money. Then, I had to constantly follow up as to when the remaining balance will be paid and I was told that it might take up to 7 days but I waited for more than 7 days only to receive another portion of it. On the 10th of June, I got an sms taking about disinvestment again and the 3-5 days then followed by an sms on the 11 of June stating that any portion of the benifit should reflect on my account within 24 hours then nothing afterwards. Right now, it feels like I am begging Old Mutual to pay the balance and it's very frustrating.