POOR SERVICE

Old Mutual services is very very POOR , I have a Funeral cover and Life cover with Old Mutual . I went to Old Mutual in Pan Africa Mall on the 28 April 2021 to change my debit date and I I received an sms same day to confirm that my debit date has been changed . No amount has been debited on the 1 June 2021 , I again went to Old Mutual in Alex Mall and the lady told me that my account has lapsed because there was no sufficient amount, which is not true because I have a bank statement to proof her lies and she further advised that I haven't been paying from March 2021. I gave her my bank statement that shows that debits went off from March until the date I have changed debit date. She told me that I should contact her on the 7 June 2021. I have contacted her today 8 June 2021 and she told me that I should wait for 14 days. Old Mutual did this before , they are now failing to debit money from my account and this is inconveniencing me. I cant keep on contacting Old Mutual if they are failing to do their job. I will never advise anyone to have any policy with Old Mutual. Their service is such a nightmare. I cant believe that a big company like Old Mutual can have this poor service.