RT
Real T
1 reviews | Active since Apr 2023
16 Jul 2025, 07:56
Poor Service
I have app**** to withdraw my retirement annuity but to date not assisted
I went to the branch twice they said they dont understand what the system is saying.
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Replies (1)
Old Mutual's replyOfficial
16 Jul 2025, 09:09Good morning
We apologise for the inconvenience and frustration you've experienced while trying to withdraw your retirement annuity.
We understand how important this matter is and are concerned to hear that you've visited our branch twice without receiving the support you needed. This is not the level of service we aim to provide. Our team will reach out to you to assist further.
Regards
Old Mutual Complaints Management
We apologise for the inconvenience and frustration you've experienced while trying to withdraw your retirement annuity.
We understand how important this matter is and are concerned to hear that you've visited our branch twice without receiving the support you needed. This is not the level of service we aim to provide. Our team will reach out to you to assist further.
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Jul 2025, 09:09
Official
Good morning
We apologise for the inconvenience and frustration you've experienced while trying to withdraw your retirement annuity.
We understand how important this matter is and are concerned to hear that you've visited our branch twice without receiving the support you needed. This is not the level of service we aim to provide. Our team will reach out to you to assist further.
Regards
Old Mutual Complaints Management
We apologise for the inconvenience and frustration you've experienced while trying to withdraw your retirement annuity.
We understand how important this matter is and are concerned to hear that you've visited our branch twice without receiving the support you needed. This is not the level of service we aim to provide. Our team will reach out to you to assist further.
Regards
Old Mutual Complaints Management