Poor Service

<p>In August 2016, I went to a branch in Florida (Roodepoort). Requested my premiums to be instituted as I had resigned. I was asked to submit a new employment contract, which I did. Old Mutual did not start deductions until November 2016. Thereafter payments were not deducted. No one gives an explanation of why and who cancelled my stop order. My policy was then said to be paid up. On the 31st May I went to the branch where all submissions were made. I was told all documents were submitted to Cape Town, of which head offic e in Cape Town refutes having received documents. I was sent an Old Mutual M65 deposit form to use for depositing an outstanding amount of R1838. 37. The bank then said my policy number together with account number provided cannot be accessed . Now money cannot be deposited., when I contacted head office told me my policy is an old policy. Despite having paid an outstanding amount in 31st March 2017, Old Mutual continued to pay up my policy. The staff at head office very arrogant and unhelpful. Please assist.. But my policy has been affected and Old Mutual refuses to take resposibilty.</p>