Poor service

I am deeply disapointed in Old Mutual and Nedbank Group ,my late mother had a will with them ,she passed away in 2025 september ,after this we were told the were renoucning the excutorship which meant we have to now apply with the high court this means we have to pay lawyers to get a letter of excutorship ,this only means old mutual and Nedbank were avoiding handling this as it has fees so in short i wouldnt recommend anyone to do a will with them as at the end of the day once you pass away those left behind will have to do the process themselves ,so its pointless