Poor service

<p>On 15 December 2016 I went to Old Mutual branch in Hill Street Pinetown to change my cellphone banking contact details. On Arrival i was given ticket number to see the consultant. The guy who helped me told me that he has changed the old number to the number that i wanted to change to. When I went out i tried to use my cellphone banking but i couldnt as my number was not recognised. I went back inside to the receptionist who gave me another ticket number and i had to wait on the long que to be assisted. My turn came and this time i was assisted by a lady who also told me that it was sorted and i should be able to use it maybe after an hour but even today the number have not been changed. When i went to another branch in West Street Durban to fill in the salary told the guy about my issue and he told me that I need to call the call centre for that, they dont do it in branches. On that day i was in a hurry so i told him i will do it some other time. Ferbuary this year I went to Old Mutual Branch in Pinewalk centre in Pinetown, I asked the lady in reception to make a call to the call centre after i have told her about my issue. The lady said i must take the ticket number and follow the que to speak to the consultant. I was so fed up that i didnt even take that ticket because it seems like nobody knows anything about customer problems. Now i cant access my account using cellphone banking and my worry is that someone is using the other number that i wanted to change.</p>